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Knowledge base & Support ticketing system - phpForm - CP tickets
Knowledge base & Support ticketing system written in PHP with MySQL database backend. Free installation, support and lifetime updates.
Website Features
Knowledge base with unlimited categories, articles, comments and replies
Support ticket system with easy to use features add/edit/review/rate change ticket status
Articles, comments and replies can be rated
Customers can rate support staff based on their satisfaction
Fully responsive Bootstrap 5 design
Seo friendly urls
Multilingual support
Fully editable open source code
Google reCAPTCHA protection (registration, password recovery, comments)
Easy integration for Statcounter and Google Analytics
Email verification for new users
Real-time email notification (ticket assigned, replies to tickets, new user)
Save articles and read later
Sort support tickets by department, date, update date, priority, ticket status, customer, activity
Sort support ticket by newest, oldest, only my responses, display only last response
Admin Panel
Knowledge Base
Add/manage/delete knowledge base categories
Add/manage/delete knowledge base post
Manage/Delete knowledge base post coments and replies
Departments
Add/Manage/Delete departments
Customize homepage
Change logo text
Change first line text
Change second line text
Static pages
Edit Terms of Use and Privacy Policy page
General Settings
Info Email
Template
Site Mode (Support tickets or Support tickets / Knowledge base)
Locale
Language
Recaptcha Keys
Pagination page limit
Mail Settings
Send mail with PHP Mail or SMTP
Posting Settings
Approve reviews before they are published
Tickets and replies minimum characters
Tickets and replies maximum characters
Attachment maximum file size
XSS Attacks Prevention
Version 1.12. / 4.5. KB / via BMT Micro, Inc.
Demo
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